Frequently Asked Questions
TICKETING
Do I have to bring my ticket(s) to a performance?
No. When you check in at the box office, provide the first and last name that the ticket(s) was purchased under. Please check your email 3 days ahead of a performance for a reminder regarding the performance date and time.
Is there an additional fee when buying tickets?
Yes. TIX (our ticket agency) imposes a $4 fee per ticket for all shows regardless of whether the tickets are bought online or in person.
Do you offer discount tickets to performances?
Yes. Group sales (10 or more tickets) receive a discount of 10% off of the ticket prices.
May I exchange my ticket(s)?
Yes. There is a $10 per ticket fee to change to another performance of the same play, provided the exchange is more than 48 hours before the performance.
May I receive a ticket refund if I change my mind or otherwise can’t see a show?
No. All individual tickets are non-refundable. Season ticket holders may exchange their tickets, at no charge, for another performance of the same show, prior to 48 hours before showtime.
Do I need to purchase a ticket for my child?
Yes. Regardless of age, everyone must have a ticket, sit in a seat, and be able to sit quietly through the performance. No babes-in-arms are allowed at any performance. No children under the age of six (6) will be admitted to our performances.
Do I have to turn off my cell phone during a performance?
Yes. It’s a courtesy to other patrons and to the performers on stage. We ask that you mute or turn off ALL electronic devices.
May I take photographs or videos of a performance?
You may take photographs of the stage/set before the performance, during intermission, or after the performance. However, no photographs (or videotaping or other recordings) are allowed during a performance.
PLAN YOUR VISIT
Where do I park?
Parking is free in the parking lot across from the City park, at the south end. Free City parking is also available at the back (East) end of the parking lot next to the Playhouse building. The City also has pay-to-park ($2 per hour) in the lots directly across the street from the Playhouse. Pay-to-Park is also available in the large parking lot next to the Playhouse. Street parking is available where designated.
What time does the box office and lobby open before a performance?
The box office and lobby open one hour before a performance is scheduled to start in either the Main stage or Stage II theatres. Doors to the theatres open 30 minutes prior to showtime.
Do you have a dress code?
No, however we suggest you dress smart casual. Theatre patrons wear a variety of attire, from neat jeans and casual wear to business suits and cocktail dresses, as appropriate.
FOOD AND DRINKS
May I bring food and drinks into the Playhouse and into a theatre?
No outside food and drinks may be brought into the Playhouse. Food and drinks purchased from one of our Playhouse bars or Concession stands may be consumed in either lobby, or in a theatre during a performance.
Do you serve alcoholic beverages?
Yes! Wine, beer, and other alcoholic beverages may be purchased at our wine bars. Non-alcoholic beverages and snacks are also available. Wine bars are open one hour before a performance and during intermission.
ACCESSIBILITY
Do you offer listening devices for people with hearing difficulties?
Yes. A limited number of assistive listening devices are available and work with a personal hearing device. Headsets amplify the sound from the stage and may be used from any seat. Please reserve a device by contacting the Playhouse at (949)489-8082 or, ask a box office volunteer when checking in at the Playhouse box office before a performance.
Is the Camino Real Playhouse wheelchair accessible?
Yes. We offer a limited number of special seating arrangements in our theatres. Arrangements must be made well in advance of a performance by contacting our staff.
Do you allow pets to accompany me to see a performance?
No. However, a service dog is allowed. The dog must be trained as a service dog and it is requested that the dog wear service-identification gear. Special seating arrangements must be made in advance, with limitations in regards to the size of the dog.
Is there reserved seating in Stage II?
No. Seating is on a first come, first served basis.
GENERAL
May I visit the actors?
Patrons and friends of the performers should remain in the lobby area after a performance and wait for actors to appear. Insurance provisions prohibit unescorted guests backstage.
May I tour the Playhouse building?
Yes. Arrangements for individual or small group tours may be made by calling the Playhouse.
I’m interested in volunteering at the Playhouse…what do I do next?
Excellent! We are always looking for new volunteers. There are many positions in which volunteers may work. Please contact our Volunteer Manager at (949)489-8082.
How do I advertise in the Playbill given to patrons attending performances?
Please contact one of our staff members when visiting the Playhouse, call our office at (949)489-8082, or visit our website.
Do you rent your facility?
Yes. Both of our Playhouse theatres and our rehearsal rooms are available to rent for meetings and events, subject to availability.