FAQ

Does my child need a ticket?

Every patron must have a ticket, regardless of age. As a courtesy to other patrons and the performers, please bear in mind that it is not appropriate for small children to attend performances where silence is a prerequisite for full enjoyment of the artistic experience. Babies in arms are not permitted in all cases.

Is there an additional fee when buying tickets?

Yes, TIX (our ticketing agency) imposes a $4.00 fee per ticket for all shows regardless of whether the tickets are bought online or in person.

If I change my mind or get sick, can I get a refund?

There are no refunds. Season ticket holders may exchange their tickets for another performance of the same show if not within the 24hr time limit.

Is there a day of the show cancellation policy?

There are no refunds or exchanges on the day of a performance.

Do you allow pets or service animals?

There are no pets allowed. Service dogs are allowed but must be at a cabaret table in the front row only and can be purchased through our box office.

Is outside food allowed?

Outside food is not allowed. Beverages and snacks are available at the Playhouse.

Is there a fee for changing my tickets?

If you are not a season ticket holder, there is a $5 per ticket fee to change to another performance of the same show provided it is more than 24 hours before the performance.

What time do the doors open before a performance?

The doors open one hour prior to the show.

Is there reserved seating in Stage ll?

Stage ll has first come first served seating.