Frequently Asked Questions

No. When you check in at the box office, provide the first and last name that the ticket(s) was purchased under. Please check your email 3 days ahead of a performance for a reminder regarding the performance date and time.

Yes. TIX (our ticket agency) imposes a $4 fee per ticket for all shows regardless of whether the tickets are bought online or in person.

Yes. Group sales (10 or more tickets) receive a discount of 10% off of the ticket prices.

Yes. There is a $10 per ticket fee to change to another performance of the same play, provided the exchange is more than 48 hours before the performance.

No. All tickets are non-refundable.

Yes. Regardless of age, everyone must have a ticket, sit in a seat, and be able to sit quietly through the performance. No babes-in-arms are allowed at any performance. No children under the age of six (6) will be admitted to our performances. Some booster seats are available for loan.

Yes. It’s a courtesy to other patrons and to the performers on stage. We ask that you mute or turn off ALL electronic devices.

You may take photographs of the stage/set before the performance, during intermission, or after the performance. However, no photographs (or videotaping or other recordings) are allowed during a performance.

Parking is free in the parking lot opposite the Playhouse.

The box office and lobby open one hour before a performance is scheduled to start in either the Main Stage or Stage II theatres. Doors to the theatres open 30 minutes prior to showtime.

No, however, we suggest you dress smart casual. Theatre patrons wear a variety of attire, from neat jeans and casual wear to business suits and cocktail dresses, as appropriate. Shirts and shoes are required.

We understand that sometimes arriving late for a performance is out of your control. If you are only a few minutes late, you may need to remain in the lobby for a little while. Sometimes, we may need to move you to another area of the theater where you can be safely seated while the performance continues.

No outside food and drinks may be brought into the Playhouse. Food and drinks purchased from our Playhouse bar or Concession stand may be consumed in either lobby, or in a theatre during a performance.

Yes! Wine, beer, and other alcoholic beverages may be purchased at our wine bar. Non-alcoholic beverages and snacks are also available. The wine bar is open one hour before a performance and during intermission.

No smoking (including electronic cigarettes or any other form of ‘vaping’).

Yes. A limited number of assistive listening devices are available and work with a personal hearing device. Headsets amplify the sound from the stage and may be used from any seat. Please reserve a device by contacting the Playhouse at (949) 489-8082 or ask a box office volunteer when checking in at the Playhouse box office before a performance.

Yes. We offer a limited number of special seating arrangements in our theatres. Arrangements must be made well in advance of a performance by contacting our staff.

No. However, a service dog is allowed. The dog must be trained as a service dog, and it is requested that the dog wear service-identification gear. Special seating arrangements must be made in advance, with limitations about the size of the dog.

No. Seating is on a first-come, first-served basis.

Patrons and friends of the performers should remain in the lobby area after a performance and wait for actors to appear. Insurance provisions prohibit unescorted guests backstage.

Yes. Arrangements for individual or small group tours may be made by calling the Playhouse.

Excellent! We are always looking for new volunteers. There are many positions in which volunteers may work. Please contact our Volunteer Manager at (949) 489-8082.

Please contact one of our staff members when visiting the Playhouse, call our office at (949) 489-8082, or visit our website.

Yes. Both of our Playhouse theatres are available to rent for meetings and events, subject to availability. See our Theatre Rental page for details.